Complaints Handling

We’re committed to providing a high standard of service, but if something hasn’t met your expectations, we want to know about it.

If you have a complaint, please contact us directly on 1300 333 121 or email accountants@freedomffs.com.au, and we’ll do our best to resolve it quickly and fairly.

If you feel your complaint hasn’t been resolved to your satisfaction, you may be able to escalate it to the Australian Financial Complaints Authority (AFCA), an independent external dispute resolution service. AFCA can be contacted on 1800 931 678 or at afca.org.au.